Dealing with Work and Income: overview

This chapter contains the following information:

  • “Overview of the benefit system” summarises the main types of income support and the main legislation.
  • “Applying and qualifying for benefits” explains how you go about applying for income support, tells you what information you’ll need to provide, and describes when your benefit will start. This section also explains some general requirements and issues that apply across most benefits, like how Work and Income decides whether or not you’re single.
  • “Types of benefits” sets out the main benefits you may be able to get (like JobSeeker Support or Sole Parent Support) as well as the various types of additional payments that are available (like the Accommodation Supplement and the Disability Allowance), and it explains the key qualifying requirements for each benefit or payment.
  • “Benefit rates: How much you’ll get, and how much you can earn” explains how benefit rates are determined and adjusted and how your earnings while on a benefit will affect the amount of your benefit.
  • “Trouble with Work and Income: Penalties, investigations and overpayments” explains how your benefit can be reduced or cancelled if you don’t always meet the requirements for that benefit. This section also explains what can happen if you’re accused of getting payments you weren’t entitled to and how Work and Income will recover any amount that they overpay you.
  • “Challenging Work and Income decisions: Reviews and appeals” explains how you can challenge a Work and Income decision and who will review the decision.
  • “Coming off a benefit” explains what income support might be available from Work and Income even though you’re now working or there is some other reason why you’re no longer on a main benefit.

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