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Health & disability

ACC entitlements: Treatment, compensation and other support

Lump-sum payments for permanent impairments

What compensation can I get for permanent injuries?

Accident Compensation Act 2001, s 69, Schedule 1, clauses 54–62

You can get lump-sum compensation for permanent impairments – for example, if you lose a finger in a machine accident at work. These are one-off, non-taxable payments that are paid on top of other ACC entitlements.

These lump-sum payments don’t include compensation for pain and suffering, or for loss of enjoyment of life, resulting from your impairment. However, permanent impairment can include mental harm caused by rape and sexual abuse (see: “Sexual abuse: Cover for resulting mental harm).

Eligibility for lump-sum compensation is based on a medical assessment of the claimant’s impairment. The ACC-appointed assessor must decide if you are permanently impaired, and if so, to what degree or “percentage”. In assessing impairment, ACC uses the American Medical Association guidelines. To qualify for lump-sum compensation, a claimant must have suffered a minimum threshold of 10 percent degree of impairment.

Usually, assessment for lump-sum compensation takes place after a registered medical practitioner confirms to ACC that your personal injury has stabilised, and that it’s likely that you have a permanent impairment. If your personal injury hasn’t stabilised after two years, you can still get an assessment if the practitioner thinks that it’s likely you have a permanent impairment.

For information about laws protecting disabled people generally, see: “Disability rights.

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Accident compensation (ACC)

Where to go for more support

Community Law

Your local Community Law Centre can provide free initial legal advice and information.

Find your local Community Law Centre online: www.communitylaw.org.nz/our-law-centres

Accident Compensation Corporation (ACC)

ACC’s website provides information to help you navigate the ACC system. It includes information on the claims process, possible entitlements and how to resolve an issue with ACC.

Website: www.acc.co.nz

General questions 
Email: information@acc.co.nz
Phone: 04 816 7400
Claims helpline: 0800 101 996

Sensitive claims
Email: sensitiveclaims@acc.co.nz
Phone: 0800 735 566
Free therapy services for sensitive claims: www.findsupport.co.nz

Deaf services email: deaf@acc.co.nz

Language and cultural services phone:  0800 101 996

Request your personal information:  www.acc.co.nz/contact/request-for-personal-information

Way Finders

Way Finders is a free nationwide independent service that can provide you with general or specific advice about ACC and help you navigate the system.

Website: www.wayfinders.org.nz 
Email: info@wayfinders.org.nz
Phone: 0800 273 030

Talk Meet Resolve (TMR)

Talk Meet Resolve is a free independent nationwide service that can assist you in resolving your dispute with ACC.

Website: www.talkmeetresolve.co.nz
Email: info@talkmeetresolve.co.nz
Phone: 0800 119 221

Complete the webform: www.talkmeetresolve.co.nz/contact

Medical Council of NZ

The Medical Council of New Zealand is responsible for ensuring doctors are competent and fit to practise. The website contains a register of practising doctors.

Website: www.mcnz.org.nz

Health and Disability Commissioner

The Health and Disability Commissioner website sets out your rights under the Code of Health and Disability Services Consumers’ Rights and how you can make a complaint to the Commissioner.

Website: www.hdc.org.nz
Email: hdc@hdc.co.nz
Phone: 0800 119 221

To make a complaint online: www.hdc.org.nz/making-a-complaint/make-a-complaint-to-hdc

Privacy Commissioner

The Privacy Commissioner website provides information about your rights and responsibilities under the Privacy Act 2020 and the Privacy Principles. It also outlines the role of the Privacy Commissioner and how to make a privacy complaint.

Website: www.privacy.org.nz
Email: enquiries@privacy.org.nz
Phone: 0800 803 909

To make a complaint online: www.privacy.org.nz/your-rights/making-a-complaint

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