Home | Browse Topics | Health & disability | Accident compensation (ACC) | Death by accident: Entitlements for family and whānau
Health & disability
Chapters in this topic
Costs covered by ACC: Treatment, compensation and other support
If a person dies in an accident, a number of grants and ongoing financial support are available from ACC, for more details, see the chapter “A death in the family”, under “Ongoing income support and some one-off payments”.
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Accident compensation (ACC)
Community Law
Your local Community Law Centre can provide free initial legal advice and information.
Accident Compensation Corporation (ACC)
Claims
Claims helpline: 0800 101 996
Treatment Injury and Sexual Abuse (sensitive claims): 0800 735 566
Accidental death: 0800 101 996
Deaf community fax: 0800 332 354
Email: claims@acc.co.nz
General enquiries
Phone: (04) 816 7400
Email: information@acc.co.nz
Complaints
Phone: 0800 650 222
Email: complaints@acc.co.nz
Health and Disability Commissioner
Health and Disability advocates are available to help users of health services make complaints about their health service provider. Health and Disability advocates are free.
Sexual abuse claims (“Sensitive” claims)
ACC Sensitive Claims team
Phone: 0800 735 566
Email: sensitiveclaims@acc.co.nz
Find Support website – www.findsupport.co.nz
This is an ACC website that will help you find information and support. You can click on “Find a therapist” on the home page to find a therapist in your area who can help you begin the process of making an ACC claim.
Support organisations
Sexual abuse support centres
www.toah-nnest.org.nz/get-help
TOAHNNEST: Te Ohakii a Hine – National Network for Ending Sexual Violence Together has a list of places where you can get help.
Medical Council of NZ
The Medical Council registers doctors in New Zealand and has responsibilities in the areas of standards, conduct and competence.
Privacy Commissioner
The Privacy Commissioner has a wide range of functions, including investigating complaints about breaches of privacy, running education programmes, and examining proposed legislation and how it may affect individual privacy.
Wayfinders
Phone: 0800 273 030
Email: info@wayfinders.org.nz
Wayfinders are a free national service that’s available to anyone who have questions about ACC or a specific ACC claim. Their service is available for people who may want an alternative way to interact with ACC rather than deal with ACC directly.
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