Tips for handling consumer problems

• Get all the facts straight and gather any papers, receipts or contracts that relate to the problem
• Contact the supplier by phone or in writing and address your complaint to the manager
• Explain what is wrong with the goods or services and what remedy you want, for example, a replacement or a refund
• Ask for a response by a certain date
• If you can’t resolve the problem with the trader, consider taking the complaint to the Disputes Tribunal (see the chapter “The Disputes Tribunal”).