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Communtity Law Manual | Consumer protection | Tips for handling consumer problems

Automatic guarantees when buying from a business

Tips for handling consumer problems

  • Get all the facts straight and gather any papers, receipts or contracts that relate to the problem.
  • Contact the supplier by phone or in writing and address your complaint to the manager.
  • Explain what is wrong with the goods or services and what remedy you want, for example, a replacement or a refund.
  • Ask for a response by a certain date.
  • If you can’t resolve the problem with the trader, consider taking the complaint to the Disputes Tribunal (see the chapter “The Disputes Tribunal”).
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