COVID-19 response

If you are looking for the latest legal information relating current Coronavirus laws in New Zealand, check out our new section: Coronavirus and the Law.

Communtity Law Manual | Consumer protection | Buying faulty goods in a private sale

Protections when buying privately

Buying faulty goods in a private sale

What happens if goods I bought in a private sale are faulty?

Contract and Commercial Law Act 2017, ss 195, 196

If the goods are faulty, you may have a right to compensation or to a full refund. This depends on how serious the problem is. If you’re entitled to a refund, you should get the money back in cash, and you don’t have to accept a credit note. If you prefer, you can choose to accept a replacement or repair instead of a refund or compensation.

If you’re not happy with the seller’s response, you can take them to the Disputes Tribunal (see the chapter “The Disputes Tribunal”).

back to top
Page Reader Press Enter to Read Page Content Out LoudPress Enter to Pause or Restart Reading Page Content Out LoudPress Enter to Stop Reading Page Content Out LoudScreen Reader Support