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Communtity Law Manual | Consumer protection | Buying faulty goods in a private sale

Protections when buying privately

Buying faulty goods in a private sale

What happens if goods I bought in a private sale are faulty?

Contract and Commercial Law Act 2017, ss 195, 196

If the goods are faulty, you may have a right to compensation or to a full refund. This depends on how serious the problem is. If you’re entitled to a refund, you can get the money back in cash – you don’t have to accept a credit note. If you prefer, you can choose to accept a replacement or repair instead of a refund or compensation.

If you’re not happy with the seller’s response, you can take them to the Disputes Tribunal, see the chapter “The Disputes Tribunal”.

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