Protections when buying privately
Buying faulty goods in a private sale
What happens if goods I bought in a private sale are faulty?
If the goods are faulty, you may have a right to compensation or to a full refund. This depends on how serious the problem is. If you’re entitled to a refund, you can get the money back in cash – you don’t have to accept a credit note. If you prefer, you can choose to accept a replacement or repair instead of a refund or compensation.
If you’re not happy with the seller’s response, you can take them to the Disputes Tribunal, see the chapter “The Disputes Tribunal”.