This free phone advice service is for prisoners of Rimutaka and their family members. This phone number is generally answered by a staff member but if you get an answering machine, please leave a clear message with your name, unit number, and suggestions of good times to call you. We can help prisoners sort out the legal issues you've left outside the gate. For example, we can give family law advice, or we can help with your tenancy or debt dispute. Family members of Rimutaka prisoners can also call this number if they need help understanding prison law and the options their son or partner in prison has.

The Housing call-back legal advice line is a service for community members in Lower Hutt with housing-related legal issues. Ring 0800-119-749 and leave a message on the answering machine. Please leave a message with your full name, contact number and brief description of your issue. An advocate will ring you back as soon as possible to collect any further information we need to advise you. Following this, a lawyer will call you to discuss your legal matter.

Student Rights Service (formerly the Parents Legal Information Line) is a national, free phone service for parents and students wanting information and assistance on issues for children and young people at school. SRS offers parents, caregivers and students, information and assistance on a wide range of issues involving children, young people and the school system: Rights to education Enrolments/zoning Fees School rules/discipline Uniforms Truancy Bullying Students with disabilities Criminal matters at school Stand downs/Suspensions/Exclusions/Expulsions Privacy Making a complaint Ring 0800 499 488 and leave a message on the answering machine. A volunteer will call you back to discuss problems at school and: Give legal information about student’s and parent’s rights and obligations Explore ways of resolving disputes Assist by contacting the school on behalf of parents or students Connect students and parents with their local advocacy services