COVID-19 response

If you are looking for the latest legal information relating current Coronavirus laws in New Zealand, check out our new section: Coronavirus and the Law.

Consumer protection

Your rights when you buy goods and services

What this chapter covers

  • Automatic guarantees when buying from a business
    The automatic guarantees you have under the Consumer Guarantees Act if you buy goods or services from a shop or other business
  • Protections against misleading or unfair trading
    The rules in the Fair Trading Act against various kinds of unfair trading – including misleading or deceptive conduct, making false or misleading claims and some other unfair practices
  • Protections when buying privately
    The protections available when you buy goods or services privately, rather than from a business, meaning your purchases aren’t covered by the Consumer Guarantees Act
  • Buying a motor vehicle
    The protections available when you buy motor vehicles from a dealer and the lesser protections when you buy one privately
  • Layby sales
    Special rules for when you buy on layby – this is where you get a shop to put an item aside for you while you’re paying it off
  • When sellers approach you uninvited
    How you’re protected when you buy from uninvited direct sales (like door-to-door sales) or are sent unsolicited goods and services
  • Extended warranties
    How you’re protected when you pay extra for a special warranty or guarantee, including your right to cancel it within 5 days
  • Quotes and estimates
    The difference between a quote and an estimate and what your rights and obligations are in each case
  • Other resources
    Where to get more information
back to top

Check out Frequently Asked Questions and Answers related to COVID-19 on our website here

Community Law Centres in the Auckland region will be operating remotely. Centres across the rest of New Zealand continue to operate face-to-face, with some restrictions.

Find the contact details of your nearest Community Law Centre here

Page Reader Press Enter to Read Page Content Out Loud Press Enter to Pause or Restart Reading Page Content Out Loud Press Enter to Stop Reading Page Content Out Loud Screen Reader Support