Consumer protection
Your rights when you buy goods and services
What this chapter covers
- Automatic guarantees when buying from a business
The automatic guarantees you have under the Consumer Guarantees Act if you buy goods or services from a shop or other business - Protections against misleading or unfair trading
The rules in the Fair Trading Act against various kinds of unfair trading – including misleading or deceptive conduct, making false or misleading claims and some other unfair practices - Protections when buying privately
The protections available when you buy goods or services privately, rather than from a business, meaning your purchases aren’t covered by the Consumer Guarantees Act - Buying a motor vehicle
The protections available when you buy motor vehicles from a dealer and the lesser protections when you buy one privately - Layby sales
Special rules for when you buy on layby – this is where you get a shop to put an item aside for you while you’re paying it off - When sellers approach you uninvited
How you’re protected when you buy from uninvited direct sales (like door-to-door sales) or are sent unsolicited goods and services - Extended warranties
How you’re protected when you pay extra for a special warranty or guarantee, including your right to cancel it within 5 days - Quotes and estimates
The difference between a quote and an estimate and what your rights and obligations are in each case - Where to go for more support
Other information and resources
