Your local Community Law Centre can provide you with free initial legal advice.
Find your local Community Law Centre online: www.communitylaw.org.nz/our-law-centres
Tenancy Services – Ministry of Business, Innovation and Employment (MBIE)
MBIE’s Tenancy Services section provides information to tenants and to landlords. It also provides dispute-resolution services.
Tenancy advice: 0800 83 62 62 (0800 TENANCY). Free translation services are available.
Bond enquiries: 0800 737 666. Free translation services are available.
Ministry of Social Development – Work and Income (WINZ)
Work and Income assess eligibility for social housing provided by Kāinga Ora and other registered community housing providers. WINZ also calculates income-related rent for social housing and conducts tenancy reviews.
Phone: 0800 559 009
- Kāinga Ora (formerly Housing New Zealand)
Kāinga Ora manages New Zealand’s public housing and places people in public homes. Kāinga Ora’s website provides information for existing and prospective tenants.
Phone: 0800 801 601
Office locations: kaingaora.govt.nz/our-locations
When to contact Kāinga Ora vs Work and Income resource: kaingaora.govt.nz/tenants-and-communities/renting-a-home
Note: to apply for a Kāinga Ora home, you need to contact Work and Income – “Ministry of Social Development – Work and Income (WINZ)” above.
The Tenancy Tribunal can help you if you have an issue with a tenant or landlord that you can’t solve yourself. The Tribunal will hear both sides of the argument and can issue an order that is legally binding.
Information on how to apply to the Tenancy Tribunal: www.tenancy.govt.nz/disputes/Tribunal/making-an-application
Aratohu Tenant Advocacy
The Aratohu Tenant Advocacy is a comprehensive online resource that provides support and guidance to tenants and their advocates.
Tenants Protection Association Auckland (TPA)
The Tenants Protection Association provides advocacy and support to renters in Auckland.
Phone: 09 360 1473
Manawatū Tenants’ Union
The Manawatū Tenants’ Union provides advocacy and support to renters in the Manawatū region.
Phone: 06 357 7435
Renters United is an organisation for renters in Wellington. They focus on organising renters and campaigning to make renting better for everyone.
Online contact form: rentersunited.org.nz/contact
Community Housing Regulatory Authority
The Community Housing Regulatory Authority registers and regulates community housing providers.
Phone: 0800 141 411
Citizens Advice Bureau (CAB)
CAB provides free, confidential and independent information and advice. See CAB’s website for valuable information on a range of topics.
Phone: 0800 367 222
Find your local CAB office: www.cab.org.nz/find-a-cab