If things go wrong Repaying the loan Problems with making your repayments If you’re having trouble with your loan: you can call a financial mentoring service or the Consumer Protection’s helpline at 0508 426 678, or you may also be able to…
News & Media
If things go wrong Dispute resolution schemes Financial Service Providers (Registration and Dispute Resolution) Act 2008, ss 11, 47, 48, 63(1) All lenders must be registered as financial service providers and be members of an approved dispute resolution scheme. There are four…
If things go wrong Challenging an unfair credit contract through the courts What can I do if the contract is unfair? Credit Contracts and Consumer Finance Act 2003, ss 117–131 You can ask the Disputes Tribunal or the District Court to change…
If things go wrong Enforcing the credit contract laws against lenders What action can I take against lenders? Credit Contracts and Consumer Finance Act 2003, ss 85–87, 93, 94; District Court Act 2016, s 74 Contacting the lender and going through a…
If things go wrong Other legal protections when you get credit Automatic guarantees (Consumer Guarantees Act) Consumer Guarantees Act 1993, ss 2, 21–38 Consumer credit contracts come under the definition of “services” under the Consumer Guarantees Act 1993. This means lenders must…
Debt recovery and enforcement Overview Tips for consumers dealing with debt Check to see whether the debt is legally enforceable See a financial mentor Try to re-negotiate payments with the lender so that these can be managed Check to see whether any…
Guarantors Disputing that you owe a debt What can I do if I disagree that I owe the money? You should tell the lender or debt collection agency as soon as possible that you dispute the debt and tell them why. Do…
Guarantors Credit reports How credit reporting works Privacy Act 2020, s 22, Principles 6-8 Credit Reporting Privacy Code 2020, clause 5, rules 6-11 Credit reporting agencies gather and sell information about individual peoples’ credit histories. The information they can report on includes:…
Debt recovery by a debt collection agency What action will a debt collection agency take against me? A debt collection agency will first send or give you a notice. The notice will ask for the debt to be paid and tell you…
Guarantors How debts are recovered through the courts Disputes Tribunal Act 1988, ss 10, 37; District Court Act 2016, s 74 Legal action can be taken against you to recover a debt in: the Disputes Tribunal, if the debt is $30,000 or…
© Community Law, 2025
-
Our Local centres - (Overview)
Specialist centres
-
Donate
to the manual