Making complaints about your treatment What this chapter covers Overview Information and formal complaints and who handles them Complaints to the Ombudsmen Information about the role of the Ombudsmen and why complaints might be refused Complaints to the Banking Ombudsmen Complaints to…
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Making complaints about your treatment Complaints to the Ombudsman Who are the Ombudsman? Corrections Act 2004, s 160; Ombudsmen Act 1975, s 13 The Ombudsman have broad powers to investigate things that have been done (or not done) by government departments and…
Making complaints about your treatment Complaints to the Banking Ombudsman What can the Banking Ombudsman investigate? What can the Banking Ombudsman investigate? The Banking Ombudsman is a free and independent dispute resolution service that may be able to help you with complaints…
Making complaints about your treatment Complaints to the Health and Disability Commissioner What can the Health and Disability Commissioner investigate? Health and Disability Commissioner Act 1994, s 31 The commissioner investigates complaints about doctors and medical staff and other providers of health…
Making complaints about your treatment Complaints to the Privacy Commissioner What can the Privacy Commissioner investigate? Privacy Act 1993, s 67 The Privacy Commissioner can investigate complaints about breaches of privacy and other breaches of the privacy laws – for example, if…
Making complaints about your treatment Appealing to the Human Rights Review Tribunal Taking your case to the Human Rights Review Tribunal The Human Rights Review Tribunal deals with appeals from officials and organisations like the Health and Disability Commissioner, the Privacy Commissioner…
Transfers Transfers to another prison Can I be transferred to another prison? Corrections Act 2004, ss 53, 54 Yes. This could be done after you’ve applied to be transferred and the prison has agreed to your request, or the prison may decide…
Transfers Transfer to a hospital What if I need medical treatment? You can be transferred from prison to a hospital if you need medical, surgical or dental treatment. The time you spend in hospital will still count as time spent serving your…
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