Raising concerns and making complaints Making a complaint to an outside organisation Many of these organisations will only look at complaints if you have tried to resolve the issue through the school first but are unhappy with the outcome. If you haven’t…

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Raising concerns and making complaints Some key terms Ākonga, learner, student These terms are used interchangeably in this guide to describe someone attending school. Reasonable steps “Reasonable steps” means taking actions that are appropriate and achievable in a certain situation. Ombudsman An…

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