Our refund and returns policy lasts 30 days from the date of your order. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we’ll send you an email to notify you that we have received your returned item and whether your refund is approved or rejected.
If your refund is approved, we’ll ask for your bank details to process your refund as soon as we can.
If you haven’t received a refund yet, please try the following steps:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to 2/15 Dixon Street, Te Aro, Wellington, 6011.
To return your product, mail your product to: 2/15 Dixon Street, Te Aro, Wellington, 6011.
Contact us at email@example.com for questions related to refunds and returns.
Check out Frequently Asked Questions and Answers related to COVID-19 on our website here.
Community Law Centres across Aotearoa are operating remotely. Please contact them via the phone number or email displayed on the Centre’s page.
Find the contact details of your nearest Community Law Centre here.