Your local Community Law Centre can provide free initial legal advice and can help you make an application to the Tenancy Tribunal.
Tenancy Services – Ministry of Business, Innovation and Employment (MBIE)
MBIE‘s Tenancy Services section provides information to tenants and to landlords. It also provides dispute-resolution services.
Tenancy advice line
Phone: 0800 83 62 62 (0800 TENANCY). Free translation services are available.
Phone: 0800 737 666. Free translation services are available.
Information and forms
Tenancy Services provides information and various forms online or you can order forms by phoning 0800 83 62 62 (0800 TENANC)
Applying to the Tenancy Tribunal
You can apply online, or you can get a paper copy of the form from a Tenancy Services office. The application processes are explained at:
Tenants Protection Associations
Some cities have Tenants Protection Associations:
Christchurch – (03) 379 2297,
Auckland – (09) 360 1473
www.rentersunited.org.nz (in Wellington only)
Renters United is an organisation for renters in Wellington. They focus on organising renters and campaigning to make renting better for everyone.
Manawatu Tenants Union
Manawatu Tenants Union provides advocacy and support for renters in the Manawatu region
Phone: 06 357 7435
Citizens Advice Bureau
Phone (0800 FOR CAB) 0800 367 222
Contact your local Citizens Advice Bureau for information about what local tenancy services are available to you.
Kāinga Ora (formerly Housing New Zealand)
Kāinga Ora, which manages the state housing stock in New Zealand, has a range of information on its website.
Phone: 0800 801 601
Ministry of Social Development
The Ministry of Social Development assesses eligibility for the social housing provided by Housing New Zealand and registered community housing providers. MSD also calculates income-related rent for social housing and conducts tenancy reviews.
MSD‘s social housing staff can be contacted through Work and Income offices:
Phone Work and Income on 0800 559 009 or, if you’re 65 or older, contact Senior Services on 0800 552 002.
Community Housing Regulatory Authority
Phone: (04) 896 5908
The Authority approves and registers community housing providers and monitors registered providers. You can read the register of approved providers on the Authority’s website.