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How Tenancy Services can help with your rights: Improvement notices and enforceable undertakings

What is an improvement notice and how do I get one?

Residential Tenancies Act 1986, ss 126H-126M, Schedule 1A

Tenancy Services can give your landlord notice telling them what rules they’re breaking under your tenancy agreement or the Act (such as failing to give you smoke alarms) with a deadline for them to make the improvement.

Notice can be given for problems that are already happening, or that are likely to happen. It’s an unlawful act for your landlord to ignore the notice, and if they do they’ll have to pay a penalty of $3,000.

If you believe your landlord is not complying with the Act, you can contact the Tenancy Compliance and Investigations team on the Tenancy Services website. Fill out the form online, here (or, go to: www.tenancy.govt.nz and search “Contact the Compliance and Investigations Team”.

What if the improvement notice doesn’t fix the problem?

Residential Tenancies Act 1986, ss 126N-126R, Schedule 1A

If the improvement order doesn’t solve the problem, an enforceable undertaking is the next step for more serious breaches of your tenancy rights. This involves Tenancy Services coming to an agreement with your landlord about what they need to fix or pay, with a $1,000 penalty if they don’t comply by a specified deadline.

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Tenancy and housing

Where to go for more support

Community Law

Your local Community Law Centre can provide you with free initial legal advice.

Find your local Community Law Centre online: www.communitylaw.org.nz/our-law-centres

Tenancy Services – Ministry of Business, Innovation and Employment (MBIE)

MBIE’s Tenancy Services section provides information to tenants and to landlords. It also provides dispute-resolution services.

Website: www.tenancy.govt.nz
Tenancy advice: 0800 83 62 62 (0800 TENANCY). Free translation services are available.
Bond enquiries: 0800 737 666. Free translation services are available.

Ministry of Social Development – Work and Income (WINZ)

Work and Income assess eligibility for social housing provided by Kāinga Ora and other registered community housing providers. WINZ also calculates income-related rent for social housing and conducts tenancy reviews.

Website: www.workandincome.govt.nz/housing/index.html
Phone: 0800 559 009
Email: www.workandincome.govt.nz/housing/nowhere-to-stay/index.html
Email: www.workandincome.govt.nz/housing/find-a-house/who-can-get-public-housing.html
Email: www.workandincome.govt.nz/housing/find-a-house/apply-for-public-housing.html

Kāinga Ora (formerly Housing New Zealand)

Kāinga Ora manages New Zealand’s public housing and places people in public homes.  Kāinga Ora’s website provides information for existing and prospective tenants.

Website: www.kaingaora.govt.nz
Phone: 0800 801 601
Office locations: kaingaora.govt.nz/our-locations
When to contact Kāinga Ora vs Work and Income resource: kaingaora.govt.nz/tenants-and-communities/renting-a-home

Note: to apply for a Kāinga Ora home, you need to contact Work and Income – “Ministry of Social Development – Work and Income (WINZ)” above.

Tenancy Tribunal

The Tenancy Tribunal can help you if you have an issue with a tenant or landlord that you can’t solve yourself. The Tribunal will hear both sides of the argument and can issue an order that is legally binding.

Information on how to apply to the Tenancy Tribunal: www.tenancy.govt.nz/disputes/Tribunal/making-an-application

Aratohu Tenant Advocacy

The Aratohu Tenant Advocacy is a comprehensive online resource that provides support and guidance to tenants and their advocates.

Website: tenant.aratohu.nz
Facebook:
www.facebook.com/groups/genderbridge

Tenants Protection Association Auckland (TPA)

The Tenants Protection Association provides advocacy and support to renters in Auckland.

Website: tpaauckland.org.nz
Phone: 09 360 1473

Manawatū Tenants’ Union

The Manawatū Tenants’ Union provides advocacy and support to renters in the Manawatū region.

Website: www.mtu.org.nz
Email: info@mtu.org.nz
Phone: 06 357 7435

Renters United

Renters United is an organisation for renters in Wellington. They focus on organising renters and campaigning to make renting better for everyone.

Website: rentersunited.org.nz
Online contact form: rentersunited.org.nz/contact
Instagram: www.instagram.com/fairrentnow
Facebook: www.facebook.com/rentersunitednz

Community Housing Regulatory Authority

The Community Housing Regulatory Authority registers and regulates community housing providers.

Website: chra.hud.govt.nz
Email: CHRA@hud.govt.nz
Phone: 0800 141 411

Citizens Advice Bureau (CAB)

CAB provides free, confidential and independent information and advice.  See CAB’s website for valuable information on a range of topics.

Website: www.cab.org.nz
Phone: 0800 367 222
Facebook: www.facebook.com/citizensadvicenz

Find your local CAB office: www.cab.org.nz/find-a-cab

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