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Boarding houses: Renting a room

Your tenancy agreement and the house rules

Residential Tenancies Act 1986, s 66C

As well as the boarding house rules in the Residential Tenancies Act, the terms and conditions of your tenancy will include what’s contained in your tenancy agreement and the “house rules” set by the landlord.

When you move into the boarding house, the landlord has to give you a copy of your tenancy agreement, a copy of the house rules, and a list of the costs of all services the landlord provides for you that aren’t included in the rent.

Your boarding house tenancy agreement

The agreement must include all the information that has to be in standard tenancy agreements for flats and houses (see: “Moving in: Signing a tenancy agreement with a landlord). It also has to say whether your tenancy is intended to last for at least 28 days (if it’s not, it won’t be covered by the minimum protections explained in this section), whether your room is shared, and whether the landlord will provide you with any other services (like meals or laundry services). The agreement also has to give contact details for the landlord and the boarding house manager (if there is one).

House rules

Residential Tenancies Act 1986, ss 66O, 66P

Landlords can make house rules about the boarding house and the services there. They have to keep copies of the house rules and fire evacuation procedures on display. The landlord must do everything reasonable to make sure the house rules are followed, and they have to enforce them fairly and consistently. They can change the house rules, as long as they give all the tenants one week’s notice of the change.

You can go to the Tenancy Tribunal to challenge a house rule if it’s inconsistent with your rights in the Residential Tenancies Act (for example, if a rule says you have to give the landlord one week’s notice to end the tenancy rather than the 48 hours required by the Act) or if it breaches other laws, like privacy laws.

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Tenancy and housing

Where to go for more support

Community Law

Your local Community Law Centre can provide you with free initial legal advice.

Find your local Community Law Centre online: www.communitylaw.org.nz/our-law-centres

Tenancy Services – Ministry of Business, Innovation and Employment (MBIE)

MBIE’s Tenancy Services section provides information to tenants and to landlords. It also provides dispute-resolution services. Free translation services are available.

Website: www.tenancy.govt.nz
Tenancy advice: 0800 83 62 62 (0800 TENANCY).
Bond enquiries: 0800 737 666.

Ministry of Social Development – Work and Income (WINZ)

Work and Income assess eligibility for social housing provided by Kāinga Ora and other registered community housing providers. WINZ also calculates income-related rent for social housing and conducts tenancy reviews.

Website: www.workandincome.govt.nz/housing/index.html
Phone: 0800 559 009
No where to stay: www.workandincome.govt.nz/housing/nowhere-to-stay/index.html
Who can get public housing: www.workandincome.govt.nz/housing/find-a-house/who-can-get-public-housing.html
Apply for public housing: www.workandincome.govt.nz/housing/find-a-house/apply-for-public-housing.html

Kāinga Ora (formerly Housing New Zealand)

Kāinga Ora manages New Zealand’s public housing and places people in public homes.  Kāinga Ora’s website provides information for existing and prospective tenants.

Website: www.kaingaora.govt.nz
Phone: 0800 801 601
Office locations: kaingaora.govt.nz/our-locations
When to contact Kāinga Ora vs Work and Income resource: kaingaora.govt.nz/tenants-and-communities/renting-a-home

Note: to apply for a Kāinga Ora home, you need to contact Work and Income – “Ministry of Social Development – Work and Income (WINZ)” above.

Tenancy Tribunal

The Tenancy Tribunal can help you if you have an issue with a tenant or landlord that you can’t solve yourself. The Tribunal will hear both sides of the argument and can issue an order that is legally binding.

Information on how to apply to the Tenancy Tribunal: www.tenancy.govt.nz/disputes/Tribunal/making-an-application

Aratohu Tenant Advocacy

The Aratohu Tenant Advocacy is a comprehensive online resource that provides support and guidance to tenants and their advocates.

Website: tenant.aratohu.nz
Email:
admin@cab.org.nz

Tenants Protection Association Auckland (TPA)

The Tenants Protection Association provides advocacy and support to renters in Auckland.

Website: tpaauckland.org.nz
Phone: 09 360 1473

Manawatū Tenants’ Union

The Manawatū Tenants’ Union provides advocacy and support to renters in the Manawatū region.

Website: www.mtu.org.nz
Email: info@mtu.org.nz
Phone: 06 357 7435

Renters United

Renters United is an organisation for renters in Wellington. They focus on organising renters and campaigning to make renting better for everyone.

Website: rentersunited.org.nz
Online contact form: rentersunited.org.nz/contact
Instagram: www.instagram.com/fairrentnow
Facebook: www.facebook.com/rentersunitednz

Community Housing Regulatory Authority

The Community Housing Regulatory Authority registers and regulates community housing providers.

Website: chra.hud.govt.nz
Email: CHRA@hud.govt.nz
Phone: 0800 141 411

Citizens Advice Bureau (CAB)

CAB provides free, confidential and independent information and advice.  See CAB’s website for valuable information on a range of topics.

Website: www.cab.org.nz
Phone: 0800 367 222
Facebook: www.facebook.com/citizensadvicenz

Find your local CAB office: www.cab.org.nz/find-a-cab

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