Every prisoner has a case manager. Your case manager’s role is to support you while you are in custody. They will work with you to develop a step-by-step rehabilitation and reintegration plan leading up to your release.

The plan should address any issues you may need help with. This may include programmes like alcohol and drug treatment, anger management or further education.

When you are eligible for release, your case manager writes reports for the Parole Board, so it’s important to try and have a good relationship with them.

Your case manager should make contact with you within your first two weeks in custody. This applies whether you are on remand or a sentenced prisoner.

They should then be in regular contact with you (at least every two months). If you would like to make contact with your case manager, ask a CO or tell your PCO that you would like to see them.