Health and disability services: Your rights and how to enforce them
Knowing and enforcing your rights when dealing with disability services and health professionals
This section of the chapter tells you about the key legal rights you have when you’re using disability services. These basic rights also protect you when you’re using general health services – like going to see your GP, going to a physiotherapist, or the hospital Emergency Department.
Your rights in this area are contained in the Code of Health and Disability Services Consumers’ Rights – these are part of New Zealand law, and with a specific process set up to allow you to enforce them.
We’ll tell you how to make a complaint if your rights under the code are breached. If you’re not happy with the response from the particular service provider, your next option is to complain to the Health and Disability Commissioner, the government official who deals with this area.