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Employment: Access to jobs and protection against discrimination

Discrimination in the workplace: Problems with your employer


In this part of the chapter, we explain how New Zealand’s anti-discrimination laws protect you from being treated unfairly, and also require employers to take steps to accommodate your impairment, so that you have equal access to work and employment.

The laws protecting disabled people from discrimination can require people and businesses to do things to ensure “reasonable accommodation” so that you have the same access as other people.

We’ll explain how this works, including how you can use the Human Rights Act to enforce your rights, and we give a real-life example of a workplace discrimination case that went to court.

Note: Although this section talks about discrimination in employment, the duty to make reasonable accommodations also applies in other areas where you’re protected from discrimination – like access to shops and transport services.

“Reasonable accommodations”: Your right to adjustments that give you equal access

Case: [2011] NZCA 20

When disability discrimination cases have gone to the courts in New Zealand, the judges have generally understood that discrimination against disabled people presents different issues compared to other types of discrimination.

For example, if a landlord wants to refuse their flat to any gay couples, the law says this is illegal. In this case, the landlord has to ignore the fact that a potential tenant is gay, so that they have equal treatment. By contrast, you can’t get rid of discrimination against disabled people by ignoring their impairment and treating them exactly the same as other people. Real equality here requires making adjustments (“reasonable accommodations”) in particular cases so that a disabled person has genuinely equal access. The adjustments needed will always depend on the particular person, their particular impairment, and the particular context – for example, if it’s a work issue, the particular kind of work they do.

The New Zealand courts have recognised that this idea of reasonable accommodation is at the centre of New Zealand’s anti-discrimination laws. It’s a key idea in the UN Convention on the Rights of Persons with Disabilities, and our Human Rights Act says that part of the purpose of the Act is to protect human rights in New Zealand in line with international agreements like this UN Disability Convention. The words “reasonable accommodation” themselves aren’t used in the Human Rights Act, but the idea is.

Taking your case to the courts

Two stages to a successful claim for workplace discrimination

First, you have to show that it looks like there was discrimination. If you get past that first stage, your employer will need to show that they couldn’t reasonably accommodate you – or put another way, that it would be unreasonable and unfair for them to have to make the changes that would be needed to accommodate you for you to do your work.

Stage 1: Does it look like there was discrimination here?

In the first stage you have to show that on a first impression you’ve been treated differently from other people that don’t have your impairment. You just need to show that, at first sight, your case has the basic ingredients of discrimination (what lawyers call “prima facie” discrimination).

For example, if you were fired from your job after a period of mental illness, you’ll have to show the basic stuff, namely that:

  • you did get fired
  • mental illness comes within the definition of “disability” in the Human Rights Act (it does)
  • you were fired because of the mental illness – it doesn’t have to be the only reason or even the main reason, so long as it was a real factor in your boss firing you.

Stage 2: Can the employer prove you’re asking for “unreasonable” changes?

Case: [2011] NZCA 20

In the second stage, the issue of reasonable accommodation comes into play, and your employer gets the chance to argue that the changes needed for you to do your job would have been unreasonable.

Your employer has to show that for you to do your job, it would take the kind of special arrangements that would be unreasonable to expect an employer to make – this is the “reasonable accommodation” point. There are two different exceptions that the employer can use to show that the necessary accommodations are “unreasonable”:

  • Unreasonable special facilities or services: Your employer could prove that you’d need special facilities or services (like special equipment or special assistance) that it would be unreasonable to expect the employer to provide. However, your employer can’t use this exception if they could just get another employee to do the particular tasks that are in issue, without any unreasonable disruptions.
  • Risk: Your employer could show that because of your impairment you’d present an “unreasonable risk” to yourself or others. An unreasonable risk means more than just a minor risk, and your employer has to prove that it would cause unreasonable disruption to reduce this risk to usual levels. But again, as well as proving the “unreasonable” aspect here, the employer can’t use this exception if another employee could do the tasks.

Different claims – similar laws and processes

If you’ve been discriminated against in your workplace, you have two options for enforcing your rights:

  • taking a “personal grievance” case to the Employment Relations Authority (see: “Personal grievance), or
  • complaining to the Human Rights Commission under the human rights laws, which could result in your case going to the Human Rights Review Tribunal (see: “Going to the Human Rights Commission”).

You should get some advice on which option would be the better option in your case. Whichever option you take, the law is basically the same, and there’ll be two main stages to how the decision-maker approaches and decides the case as outlined above. For advice on which option to use, contact your nearest Community Law Centre.

So what does “reasonable” mean?

Case: [2011] NZCA 20

What is “reasonable” and “unreasonable” will always depend on your particular case – your particular impairment and characteristics, your particular job and workplace.

The judge will take into account the benefits and costs of making the changes. But if your employer claims it will cost too much to make the changes, they have to provide real evidence of this. Also, the courts have warned against placing too low a value on accommodating disabled people.

Who has to prove what: Understanding how the burden of proof shifts

When you take a claim to the courts, there are rules about what you have to prove, and who has to prove it. These rules can affect your likelihood of success. Above, we covered the two stages of a claim. In stage 1, you have to show that the basic ingredients for discrimination exist. Whereas in stage 2, if the employer wants to show that it would be “unreasonable” to make adjustments to the workplace, they have to prove that they’re covered by one of the exceptions. So there’s an important difference not just in what has to be proved but who has to prove it.

In a criminal case for example, if the police charge you with a crime, they have the burden of proving that you’re guilty – you don’t have to prove that you’re innocent. If they forget to bring evidence to prove a crucial point, their case against you fails. It’s the same if you sue someone in the civil courts for a breach of contract, or if you bring a personal grievance discrimination case under employment law – if you don’t show the Employment Relations Authority that, for example, what happened to you was because of your impairment, your case will fail.

But importantly the discrimination laws say that the burden shifts from you to your employer between stages 1 and 2. They have to show that an exception applies – you don’t have to show that an exception doesn’t apply.

Example of a successful discrimination claim in court

Case: (2009) ERA CA 153/09 Christchurch

In this case study, we’ll take you through a real workplace discrimination case that went to the Employment Relations Authority (“ERA”). The ERA is the first-level court that deals with employment law problems – for more information, see: “Resolving employment problems”). We’ll explain how the ERA approached the case and what the worker had to show at each key stage to prove their claim.

What was the case about?

The person at the centre of this case had been working as an Emergency Department (“ED”) nurse for several years, including doing rostered night shifts. Her doctor gave her a medical certificate saying she should no longer do night shifts because of her mental health condition. She wanted to keep working in the ED but the hospital shifted her into other nursing positions.

The nurse took a “personal grievance” against the employer to the ERA. She argued that the hospital should have accommodated her impairment and allowed her to keep being an ED nurse without any night shifts.

The ERA decided that:

  • the nurse’s medical condition came within the meaning of “disability”, as the definition of “disability” in the Human Rights Act includes “psychiatric illness”
  • she’d suffered some kind of loss or harm (a “detriment”) – she’d lost wages and she’d suffered uncertainty and anxiety and loss of job satisfaction
  • the hospital made its decision because of her disability.

The final issue to decide at this first stage was if she had been treated worse than other workers – but the question is, which other workers should she be compared to? This issue may seem obvious, but in some cases judges have taken such a restrictive, technical approach that the claim of discrimination never gets past stage 1.

The comparison question: Who should you be compared with?

The ERA questioned whether the nurse should be compared to:

  • all other ED nurses, or
  • only to those other ED nurses (real or imagined) who like her couldn’t work night shifts, but for a different reason.

The ERA said it had to be the first group – in other words, the “comparator group” had to be all other ED nurses. The ERA decided this because of an important Supreme Court case which said that judges had to remember that the purpose of the disability protections in the Human Rights Act is to provide equal access and to consider what would be “reasonable accommodation”.

Reasonable accommodation wouldn’t be achieved by comparing you with other (hypothetical) workers who also can’t do certain tasks or tasks at certain times, but for different reasons. The effect would be that employers could get away with not providing reasonable accommodation for your impairment simply by showing that they are inflexible with any worker, disabled or not, who for some reason can’t do the particular tasks that you can’t do.

The second stage: Has the employer made reasonable accommodations?

There are two specific reasons why accommodations might not be reasonable to expect of an employer:

  • if they have to provide special facilities or services, and
  • if the impairment will create too big of a risk.

The first exception wasn’t relevant in this case, but the second one was – it was about the risk to herself and others, if the nurse did night shifts with her condition.
The ERA noted that several of her colleagues had offered to do her night shifts, and that a group of others also supported the hospital making changes to accommodate her impairment.

The ERA decided it would be reasonable for others to agree to cover her night shift and for her not to work nights. Not only would these measures be reasonable, they would reduce the risk of harm to a usual level and they wouldn’t cause unreasonable disruption. The hospital could have made some adjustments, but they didn’t. So the nurse’s rights to be free from discrimination on the ground of her impairment were breached.

What was the outcome of the case?

The ED nurse won her case. She no longer wanted to go back to her old job with the hospital – instead she claimed for the pay she’d lost by being taken off her ED hours, plus compensation for the distress the whole episode had caused her. The ERA awarded her most of what she claimed in these two areas.

Did this answer your question?

Disability rights

Where to go for more support

Community Law

Your local Community Law Centre can provide you with free initial legal advice.

Find your local Community Law Centre online: www.communitylaw.org.nz/our-law-centres

Auckland Disability Law (ADL) provides free legal services to disabled people associated with their disability related legal issues. ADL is the only specialist disability law community law centre in Aotearoa New Zealand.

Website: www.aucklanddisabilitylaw.org.nz/
Email: info@adl.org.nz
Phone:  09 257 5140
Text only: 027 457 5140

Disabled Persons Assembly

DPA is a pan-disability organisation run by and for disabled people. DPA and its members work with the wider disability community, other disabled persons’ organisations, government agencies, service providers, international disability organisations and the public.

Website: www.dpa.org.nz
Email: info@adl.org.nz
Phone:  04 801 9100
Facebook: www.facebook.com/dpa.nz.7

Nationwide Health & Disability Advocacy Service

The Nationwide Health & Disability Advocacy Service offers free, independent, and confidential advice to support you in resolving issues with health and disability services.

Website: www.advocacy.org.nz
Email: advocacy@advocacy.org.nz
Phone:  0800 555 050

Le Va

Le Va is working with Manatū Hauora/Ministry of Health to support Pasifika people with disabilities and their families.

Website: www.leva.co.nz/our-work/disability-support
Email: admin@leva.co.nz
Phone:  09 261 4390
Instagram: www.instagram.com/Levapasifika
Facebook:  www.facebook.com/LeVaPasifika

Te Rōpū Taurima

Te Rōpū Taurima is a kaupapa Māori service that supports people of all ethnicities with intellectual impairments around New Zealand.

Website: www.terooputaurima.org.nz
Email: info@terooputaurima.org.nz

People First New Zealand

People First New Zealand is a self-advocacy organisation that is led and directed by people with learning disabilities.

Website: www.peoplefirst.org.nz
Email: ask@peoplefirst.org.nz
Phone:  0800 20 60 70

Deaf Aotearoa

Deaf Aotearoa is a national organisation representing the voice of Deaf people, and the national service provider for Deaf people in New Zealand.

Website: www.deaf.org.nz
Email: hello@deaf.org.nz
Phone:  0800 33 23 22
Freetext:  8223
Instagram: www.instagram.com/DeafAotearoa
Facebook: www.facebook.com/deafaotearoanz

Blind Low Vision NZ (previously called Blind Foundation)

Blind Low Vision NZ is New Zealand’s main provider of support to New Zealanders who are blind or have low vision.

Website: www.blindlowvision.org.nz
Email: generalenquiries@blindlowvision.org.nz
Phone:  0800 24 33 33
Instagram: www.instagram.com/BlindLowVisionNZ
Facebook:  www.facebook.com/BlindLowVisionNZ

Sign Language video about the courts and justice



Achieve is a national network established to ensure equal opportunity and access to post-secondary education and training for people with impairments.

Website: www.achieve.org.nz
Email: info@achieve.org.nz
Phone:  03 479 8235

Inclusive Education

Inclusive Education provides New Zealand educators with practical strategies, suggestions and resources to support the diverse needs of all learners.

Website: www.inclusive.tki.org.nz
Email: inclusive@tki.org.nz

Government Agencies

Whaikaha/Ministry for Disabled

Whaikaha is the Ministry for Disabled People. On the website, it contains information about how to access support and funding and has a directory of advisory services.

Website: www.whaikaha.govt.nz
Email: contact@whaikaha.govt.nz
Phone:  0800 566 601
Text: 4206
Communication can also be made through NZ Relay Calls

Health and Disability Commissioner

The Health and Disability Commissioner website sets out your rights under the Code of Health and Disability Services Consumers’ Rights and how you can make a complaint to the Commissioner.

Website: www.hdc.org.nz
Email: hdc@hdc.org.nz
Phone:  0800 11 22 33

To make a complaint online: www.hdc.org.nz/making-a-complaint/make-a-complaint-to-hdc

Office for Disabled

The Office for Disabled is administered by a small team from Whaikaha, and works closely with government agencies and the disability sector to make the best decisions for disabled people.

Website: www.odi.govt.nz
Email: office_for_disability_issues@whaikaha.govt.nz
Phone:  0800 566 601

Ministry of Health Services and Support

Website: www.health.govt.nz/your-health/services-and-support

Te Kāhui Tika Tangata/Human Rights Commission

The Human Rights Commission website provides information about human rights in Aotearoa and outlines how you can make a complaint to the Commission about individual or systemic disability discrimination.

Website: www.tikatangata.org.nz/ or www.hrc.co.nz
Email: infoline@hrc.co.nz
Phone:  0800 496 877 (0800 4 YOUR RIGHTS)

To make a complaint online, download a complaint form or find out more about the complaints process: www.tikatangata.org.nz/resources-and-support/make-a-complaint

Privacy Commissioner

The Privacy Commissioner website provides information about your rights and responsibilities under the Privacy Act 2020 and the Privacy Principles. It also outlines the role of the Privacy Commissioner and how to make a privacy complaint.

Website: www.privacy.org.nz
Email: enquiries@privacy.org.nz
Phone:  0800 803 909

To make a complaint: www.privacy.org.nz/your-rights/making-a-complaint

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