Hours, shifts and breaks

Shift work

When can my employer cancel one of my shifts?

Employment Relations Act 2000, s 67G

If your time and days of work are normally organised by shifts or a roster, your employment agreement needs to have a clause that covers what happens if a shift is cancelled. This should specify a reasonable notice period for when a shift is cancelled, and reasonable compensation that your employer will pay you if they don’t give you the right notice. If you’re scheduled to work for a particular shift, your employer can’t cancel it unless they give you the notice in your employment agreement, or pay you the compensation stated in your employment agreement. If your shift is cancelled partway through, you’re entitled to full pay for the whole shift.

What if my employment agreement doesn’t say anything about cancelling shifts?

If your employment agreement doesn’t have a clause dealing with notice and compensation, but your employer cancels a shift anyway, then your employer must pay you what you would have got for working that shift.

Next Section | Breaks

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Employment conditions and protections

Where to go for more support

Community Law

Your local Community Law Centre can provide you with free initial legal advice.

Find your local Community Law Centre online: www.communitylaw.org.nz/our-law-centres

Access the free “Pregnancy Rights: Your legal options before and after pregnancy” booklet. This booklet contains practical answers to questions about pregnancy and the law, and includes information on sexual health and consent, options after a positive pregnancy test, healthcare, education, housing and more.
Online: communitylaw.org.nz/wp-content/uploads/2015/07/Pregnancy-Manual_PDF-for-Web_2021.pdf
Email for a hard copy: publications@wclc.org.nz
Phone: Community Law Wellington and Hutt Valley – 04 499 2928

Ministry of Business, Innovation & Employment

The Employment website of the Ministry of Business, Innovation & Employment publishes a range of information on employment relations and minimum rights at work.

Website: www.employment.govt.nz
Phone: 0800 20 90 20
Hours and wages: www.employment.govt.nz/hours-and-wages
Leave and holidays: www.employment.govt.nz/leave-and-holidays
Workplace policies: www.employment.govt.nz/workplace-policies

Te Kauae Kaimah/New Zealand Council of Trade Unions

Te Kauae Kaimah is the umbrella body for affiliated unions covering every job and industry in New Zealand. It can provide information about which union may cover the type of work you do.

Website: www.union.org.nz
Email: info@nzctu.org.nz
Phone: (04) 385 1334

Labour inspectorate

Labour inspectors monitor and enforce minimum employment conditions. To refer a problem to a labour inspector, you contact the Ministry of Business, Innovation & Employment.

Website: www.mbie.govt.nz/position-descriptions/employment-services/labour-inspector-employment-services and www.employment.govt.nz/resolving-problems/steps-to-resolve/labour-inspectorate
Phone: 0800 20 90 20

Mahi Haumaru Aotearoa/Worksafe New Zealand

Worksafe is New Zealand’s primary workplace health and safety regulator.  The website contains a range of information on workplace health and safety.

Phone: 0800 030 040
Notify Worksafe online: www.worksafe.govt.nz/notify-worksafe

Parental leave payments

For more information on parental leave see Inland Revenue’s website.

Website: www.ird.govt.nz/topics/paid-parental-leave

Office of the Ombudsman

The Ombudsman handles complaints about Government agencies. In the employment context, you can make a protected disclosure (known as whistle-blowing).

Website: www.ombudsman.parliament.nz
Email: office@ombudsmen.parliament.nz
Phone: 0800 802 602
Whistle-blowing/protected disclosure information: www.ombudsman.parliament.nz/what-ombudsman-can-help/serious-wrongdoing-work-whistleblowing

To make a complaint online: www.ombudsman.parliament.nz/get-help-public

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