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Government & legal system

Limitations on the government: Your minimum rights

If the government has breached BORA or international human rights law

If you think BORA or your rights under international law have been breached there are a few ways to get help.

You can complain to organisations in New Zealand about your rights being breached, even if it’s a breach of international law. For example, you can:

  • make a complaint to Te Kāhui Tika Tangata Human Rights Commission
  • speak to a lawyer about bringing a claim to court
  • for rights breaches involving children and young people under 18, make a complaint to the Mana Mokopuna, Children & Young People’s Commission
  • if you’re disabled and your rights have been breached by a health and disability service, you have the right to complain to that service under the Code of Health and Disability Services Consumers’ Rights
  • if you’re in prison and have had your rights breached, you can complain to the Inspector of Corrections or to Te Kāhui Tika Tangata Human Rights Commission if you’re unhappy with the outcome of your prison’s internal process for dealing with complaints. Your supporters, like your whānau and friends, can also make complaints on your behalf.

For further information about complaints about your human rights under international law being breached, see: “Taking action: What you can do if you’re discriminated against”.

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Dealing with government agencies

Where to go for more support

Community Law

Your local Community Law Centre can provide you with free initial legal advice.

Find your local Community Law Centre online: www.communitylaw.org.nz/our-law-centres

Office of the Ombudsman

The Ombudsman handles complaints about Government agencies.

Website: www.ombudsman.parliament.nz
Email: office@ombudsmen.parliament.nz
Phone: 0800 802 602

To make a complaint online: www.ombudsman.parliament.nz/get-help-public

Privacy Commissioner

The Privacy Commissioner website provides information about your rights and responsibilities under the Privacy Act 2020 and the Privacy Principles.  It also outlines the role of the Privacy Commissioner and how to make a privacy complaint.

Website: www.privacy.org.nz
Email: enquiries@privacy.org.nz
Phone: 0800 803 909

To make a complaint online: www.privacy.org.nz/your-rights/making-a-complaint

Te Kāhui Tika Tangata/Human Rights Commission

The Human Rights Commission website provides information about human rights in Aotearoa and outlines how you can make a complaint to the Commission.

Website: www.tikatangata.org.nz
Email: infoline@hrc.co.nz
Phone: 0800 496 877 (0800 4 YOUR RIGHTS)

To make a complaint online, download a complaint form or find out more about the complaints process: www.tikatangata.org.nz/resources-and-support/make-a-complaint

Health and Disability Commissioner

The Health and Disability Commissioner website sets out your rights under the Code of Health and Disability Services Consumers’ Rights and how you can make a complaint to the Commissioner.

Website: www.hdc.org.nz
Email: hdc@hdc.org.nz
Phone: 0800 11 22 33

To make a complaint online: www.hdc.org.nz/making-a-complaint/make-a-complaint-to-hdc

Independent Police Conduct Authority (IPCA)

The Independent Police Conduct Authority website has information about how the Authority receives and investigates complaints about the Police.

Website: www.ipca.govt.nz
Email: info@ipca.govt.nz
Phone: 0800 503 728

To make a complaint online: www.complaints.ipca.govt.nz/195

Directory of Official Information

The Directory of Official Information lists the information each central government body holds.

Website: www.justice.govt.nz/about/official-information-act-requests/directory-of-official-information

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