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Criminal & traffic law

Getting towed: Your rights when dealing with tow-truck operators

When you can be towed

When can my vehicle be towed from private land?

Jamieson’s Tow & Salvage Ltd v Murray [1984] 2 NZLR 144 (HC); Christopher v Police (High Court, Wellington, M 36/74, 22 April 1974)

If your vehicle is unlawfully on private property – for example, in a private carpark and you haven’t paid or are over time – the owner has a legal right to get a tow-truck operator to remove your vehicle. This right rests on an old legal remedy called “distress damage feasant”, which lets a landowner seize something that’s illegally on their land and that has caused them damage. Here, the cost to the landowner of moving your vehicle counts as “damage”, and so they can use this remedy.

Can I be towed even if there’s no warning sign saying cars will be towed?

Yes. The law doesn’t require the landowner to put up a sign warning that they will tow any vehicles that are illegally parked. They also have no obligation to put up a sign with the towing operator’s contact details.

Can my car be towed even if I’ve come back to my car?

Jamieson’s Tow & Salvage Ltd v Murray [1984] 2 NZLR 144 (HC)

The tow-truck operator can’t tow your car if it’s in your possession and control at the time. So, if you arrive on the scene as they’re preparing to tow your vehicle, and you’re able to get into it, they can’t tow you.

What are my rights if my car is damaged while it’s being towed?

Land Transport Rule: Operator Licensing 2007, s 10.12 (available at www.nzta.govt.nz); Land Transport Rule: Operator Licensing 2007, s 10.14

The tow-truck driver has to take all reasonable precautions to prevent your car being damaged and to prevent anything being lost from it.

If your vehicle is damaged or you find that something is missing from it, you should complain directly to the tow-truck operator, in writing.

If you’re insured, you can tell your insurance company what’s happened and work through them.

If you’re not insured or otherwise want to claim compensation yourself, you’ll need to get a panelbeater to assess the damage and the cost of the repairs – or, if something was missing from the car, you’ll need to provide a reliable valuation or price for the missing item. You should then write to the towing operator and ask them to compensate you. If they refuse, you can take a claim to the Disputes Tribunal, see “The Disputes Tribunal”.

What can I do if I think the towing fee is unreasonably high?

The tow-truck operator will charge a towing fee and a storage fee for the time the car is at their yard. If you think the amount you’ve been charged is unreasonable, you can take a case to the Disputes Tribunal (see “The Disputes Tribunal”). A number of people have successfully challenged towing charges in this way. It may be helpful to find out about typical fees charged by other local towing operators so you can give a comparison.

Land Transport Rule: Operator Licensing 2007, s 10.11

When tow-truck drivers are towing a vehicle back to their yard (or any other place where the vehicle is supposed to be set down), they have to take the shortest available route, and there mustn’t be any unnecessary delays.

Being towed when parking on public roads and spaces

Land Transport Act 1998, s 113(2); Land Transport Act 1998, s 128E

Police officers and parking wardens can get a tow-truck operator to move your car if they believe on reasonable grounds that the car is obstructing the road or an entrance or that it’s a safety risk or inconveniencing the public – for example, if you’ve parked on the footpath or across someone’s driveway.

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Driving and traffic law

Where to go for more support

Community Law

www.communitylaw.org.nz

Your local Community Law Centre can provide free initial legal advice and information.

Applying for a limited licence” (guide)

This Plain English guide, plus template application forms and affidavits, will help you apply for a limited licence. It’s available on the Community Law website – www.communitylaw.org.nz

New Zealand Transport Agency (NZTA)

www.nzta.govt.nz

Phone: 0800 699 000
Email: info@nzta.govt.nz

The NZTA site provides a wide range of driving and road safety information, including on topics covered in this chapter.

You can read and download fact sheets and other publications from their site, or you can order hard copies by contacting them, including their fact-sheet on Legal mobile phone use while driving.

www.nzta.govt.nz/assets/Safety/docs/legal-mobile-phone-use-while-driving-fact-sheet-june-2020.pdf

NZ Police

Frequently Asked Questions

www.police.govt.nz/advice/faq

The “Driving/road safety” and “Tickets/infringements” section of this webpage have Frequently Asked Questions about traffic fines, speeding, demerit points and where you can pay your fines.

Consumer protection

“Parking, towing and clamping”

www.consumerprotection.govt.nz/help-product-service/cars/parking-clamping-towing

This Consumer Protection webpage has information about the law covering tow trucks and wheel-clamping on public and private property, and about unreasonable fees in private car parks.

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