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Criminal & traffic law

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Victims

Getting help from a victim adviser at the courts

Who are victim advisers, and how can they help?

Victim advisers are specialist court staff whose role is to help victims throughout the court process. They’re independent of the police. If you’re the victim of an offence, a victim adviser will help you by:

  • telling you what’s going on throughout the court case
  • telling you your rights under the Victims’ Rights Act and other Acts, and
  • helping you take part in the court process when you’re allowed to.

How does a victim make contact with a victim adviser?

After charges are laid against the defendant in court, a victim adviser will usually make contact with you and let you know how they can help. If the victim adviser doesn’t contact you, you can contact them by phoning the 0800 victims’ information line (0800 650654) or the District Court.

Next Section | Victim impact statements

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The criminal courts

Where to go for more support

Community Law

www. communitylaw.org.nz

Your local Community Law Centre can provide free initial legal advice and information.

“Lag Law: Your rights inside prison and on release”

https://communitylaw.org.nz/wp-content/uploads/2020/09/Lag-Law-text-2021-1.pdf

Lag Law answers heaps of common questions you might have if you’re going to prison, you’re in prison, or you’re getting out of prison. It talks about your rights in prison, and sets out the laws and rules that affect you when you’re put in prison.

Order hard copies from:
Community Law Wellington and Hutt Valley
Phone: (04) 499 2928
Email: laglaw@wclc.org.nz

Ministry of Justice

www.justice.govt.nz/about/publication-finder/

The Ministry of Justice website has a range of pamphlets and other information on topics covered in this chapter. You can access this information online, or you can order hardcopies of the pamphlets from:

Phone: 0800 587 847
Email: publications@justice.govt.nz

Fines

Ministry of Justice Collections Unit – www.justice.govt.nz/fines

Phone: 0800 4 FINES (0800 434 637)
From overseas: +64 4 915 8586
From Australia: 1800 144 239 (toll free)

You can check or pay your fines by phone or online. The website has information about both infringement fines and court-imposed fines, and about reparations. The website also has information about District Court Collections Units.

Department of Internal Affairs – www.passports.govt.nz/what-you-need-to-renew-or-apply-for-a-passport/before-you-travel/

This webpage has information about paying your fines to avoid being stopped at the border.

Phone: 0800 PAYORSTAY (0800 729 677)

“Giving evidence” (Law Society pamphlet)

www.lawsociety.org.nz/about-us/about-our-publications/law-awareness-brochures

This pamphlet is for people who have to give evidence in court as a witness.

You can order hardcopies from the New Zealand Law Society:

Phone: (04) 472 7837
Email: pamphlets@lawsociety.org.nz

Department of Corrections

www.corrections.govt.nz

This website has information:

for offenders

for family and friends of offenders

about the Department of Corrections’ role in the community, including community work, supervision, home detention, and the role of probation officers

about the New Zealand Parole Board.

Victim Notification Register

www.corrections.govt.nz/information_for_victims/victim_notification_register

This page on the Department of Corrections website has information about the victim notification register including, the process, how to apply, information victims can receive and how to make a complaint.

Restorative Practices Aotearoa

www.restorativejusticeaotearoa.org.nz

This website provides information on when Restorative Justice may be appropriate, and where in New Zealand Restorative Justice is available. You can also make an enquiry about Restorative Justice by filling out a form on their website.

Phone: 0800 RJA INC (0800 752 462)

Victim Support

www.victimsupport.org.nz

Victim Support provides 24-hour support services to help New Zealanders rebuild their lives following a trauma or crisis.

Phone: 0800 842 846
Email: nationaloffice@victimsupport.org.nz

Victims Information

www.victimsinfo.govt.nz

This is the website of the government’s “Victims Centre”. The site provides links to a range of services available to help victims deal with the practical and emotional effects of the crime, at each stage of the criminal and youth justice process.

Phone: 0800 650 654

Also available as a book

The Community Law Manual

The Manual contains over 1000 pages of easy-to-read legal info and comprehensive answers to common legal questions. From ACC to family law, health & disability, jobs, benefits & flats, Tāonga Māori, immigration and refugee law and much more, the Manual covers just about every area of community and personal life.

Buy The Community Law Manual

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