Rehabilitation: Helping you regain your independence Accident Compensation Act 2001, s 70 Accident Compensation Act 2001, s 6 If you’re covered by ACC, you’re entitled to rehabilitation services to help you regain your health and your independence as much as possible. You’re…
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ACC entitlements: Treatment, compensation and other support Lump-sum payments for permanent impairments What compensation can I get for permanent injuries? Accident Compensation Act 2001, s 69, Schedule 1, clauses 54–62 You can get lump-sum compensation for permanent impairments – for example, if…
Christchurch shootings: Support for victims Support available from ACC for Christchurch victims and their families You can get support from ACC if you or a family member were injured in the terror attack in Christchurch in March 2019, or if you lost…
Making a claim and dealing with ACC Making an ACC claim How do I make an ACC claim? You claim by lodging an ACC 45 Injury Claim Form. The form has to be completed by a treatment provider such as a doctor,…
Making a claim and dealing with ACC How ACC processes the claim Who decides whether to grant my claim? ACC’s service centre staff will make an initial decision about whether you’re covered. You’ll then get a letter telling you about this initial…
Making a claim and dealing with ACC Your rights when dealing with ACC Accident Compensation Act 2001, ss 39–47 The Code of ACC Claimants’ Rights explains how ACC works with people who make claims. The Code is intended to foster positive relationships…
Challenging an ACC decision Overview If you’re not happy with a decision of ACC, you can challenge the decision in various ways: by asking for an “administrative review” – this is an internal review by ACC by using mediation or conciliation as…
Challenging an ACC decision An internal “administrative” review: ACC reconsiders its decision Accident Compensation Act 2001, ss 133–164 An “administrative review” is an internal review where ACC reconsiders its own decision. ACC will: look again at its decision and the reasons for…
Challenging an ACC decision Mediation and other alternative ways of resolving disputes Note: Mediation on ACC issues is voluntary. It can only happen if both you and ACC are willing to do it. To settle disputes without them having to go to…
Challenging an ACC decision Independent reviews If you’re not happy with a decision by ACC, you can challenge it by getting an independent review from outside of ACC. These reviews are carried out by either FairWay Resolution or the Independent Complaint and…
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