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Challenging an ACC decision

An internal “administrative” review: ACC reconsiders its decision

Accident Compensation Act 2001, ss 133–164

An “administrative review” is an internal review where ACC reconsiders its own decision. ACC will:

  • look again at its decision and the reasons for it
  • hear from you about why you’re unhappy with the decision
  • consider any new information you may have.

For these internal reviews ACC simply examines the information that’s available. There’s no meeting or hearing.

When will an internal review happen?

An administrative review will happen:

  • if you specifically ask ACC to reconsider its decision internally, or
  • if you apply for an independent review (see “Independent reviews” in this section). In this situation, ACC will first do its own internal administrative review.

Who does the internal review?

The internal administrative review is carried out by the same ACC staff member who made the original decision, but it will then be checked by senior staff at that ACC branch.

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Accident compensation (ACC)

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Your local Community Law Centre can provide free initial legal advice and information.

Accident Compensation Corporation (ACC)

www.acc.co.nz

Claims

Claims helpline: 0800 101 996
Treatment Injury and Sexual Abuse (sensitive claims): 0800 735 566
Accidental death: 0800 101 996
Deaf community fax: 0800 332 354
Email: claims@acc.co.nz

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Phone: (04) 816 7400
Email: information@acc.co.nz

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Phone: 0800 650 222
Email: complaints@acc.co.nz

Health and Disability Commissioner

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Health and Disability advocates are available to help users of health services make complaints about their health service provider. Health and Disability advocates are free.

Sexual abuse claims (“Sensitive” claims)

ACC Sensitive Claims team

Phone: 0800 735 566
Email: sensitiveclaims@acc.co.nz

Find Support website – www.findsupport.co.nz

This is an ACC website that will help you find information and support. You can click on “Find a therapist” on the home page to find a therapist in your area who can help you begin the process of making an ACC claim.

Support organisations

Sexual abuse support centres

www.toah-nnest.org.nz/get-help

TOAHNNEST: Te Ohakii a Hine – National Network for Ending Sexual Violence Together has a list of places where you can get help.

Medical Council of NZ

www.mcnz.org.nz

The Medical Council registers doctors in New Zealand and has responsibilities in the areas of standards, conduct and competence.

Privacy Commissioner

www.privacy.org.nz

The Privacy Commissioner has a wide range of functions, including investigating complaints about breaches of privacy, running education programmes, and examining proposed legislation and how it may affect individual privacy.

Wayfinders

www.wayfinders.org.nz

Phone: 0800 273 030

Email: info@wayfinders.org.nz

Wayfinders are a free national service that’s available to anyone who have questions about ACC or a specific ACC claim. Their service is available for people who may want an alternative way to interact with ACC rather than deal with ACC directly.

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