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Health & disability
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Challenging an ACC decision
If you’re not happy with a decision of ACC, you can challenge the decision in various ways:
We explain those different processes in the next pages.
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Accident compensation (ACC)
Community Law
Your local Community Law Centre can provide free initial legal advice and information.
Find your local Community Law Centre online: www.communitylaw.org.nz/our-law-centres
Accident Compensation Corporation (ACC)
ACC’s website provides information to help you navigate the ACC system. It includes information on the claims process, possible entitlements and how to resolve an issue with ACC.
Website: www.acc.co.nz
General questions
Email: information@acc.co.nz
Phone: 04 816 7400
Claims helpline: 0800 101 996
Sensitive claims
Email: sensitiveclaims@acc.co.nz
Phone: 0800 735 566
Free therapy services for sensitive claims: www.findsupport.co.nz
Deaf services email: deaf@acc.co.nz
Language and cultural services phone: 0800 101 996
Request your personal information: www.acc.co.nz/contact/request-for-personal-information
Way Finders
Way Finders is a free nationwide independent service that can provide you with general or specific advice about ACC and help you navigate the system.
Website: www.wayfinders.org.nz
Email: info@wayfinders.org.nz
Phone: 0800 273 030
Talk Meet Resolve (TMR)
Talk Meet Resolve is a free independent nationwide service that can assist you in resolving your dispute with ACC.
Website: www.talkmeetresolve.co.nz
Email: info@talkmeetresolve.co.nz
Phone: 0800 119 221
Complete the webform: www.talkmeetresolve.co.nz/contact
Medical Council of NZ
The Medical Council of New Zealand is responsible for ensuring doctors are competent and fit to practise. The website contains a register of practising doctors.
Website: www.mcnz.org.nz
Health and Disability Commissioner
The Health and Disability Commissioner website sets out your rights under the Code of Health and Disability Services Consumers’ Rights and how you can make a complaint to the Commissioner.
Website: www.hdc.org.nz
Email: hdc@hdc.co.nz
Phone: 0800 119 221
To make a complaint online: www.hdc.org.nz/making-a-complaint/make-a-complaint-to-hdc
Privacy Commissioner
The Privacy Commissioner website provides information about your rights and responsibilities under the Privacy Act 2020 and the Privacy Principles. It also outlines the role of the Privacy Commissioner and how to make a privacy complaint.
Website: www.privacy.org.nz
Email: enquiries@privacy.org.nz
Phone: 0800 803 909
To make a complaint online: www.privacy.org.nz/your-rights/making-a-complaint
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