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Making a claim and dealing with ACC

Making an ACC claim

How do I make an ACC claim?

You claim by lodging an ACC 45 Injury Claim Form. The form must always be completed by a treatment provider such as a doctor, physiotherapist or ambulance driver. Usually they will send the form to ACC for you. This is often done electronically.

How much time do I have to lodge my claim?

Accident Compensation Act 2001, s 53

You have to lodge your claim for ACC cover within 12 months after the date of your accident or injury.

Claims for particular ACC entitlements (as opposed to whether you’re covered by ACC in the first place) have to be lodged within 12 months after the date on which your need for the particular entitlement arose.

But ACC will still accept a claim that’s lodged outside those time limits, unless the lateness of the claim affects their ability to make decisions about the claim.

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Accident compensation (ACC)

Where to go for more support

Community Law

www.communitylaw.org.nz

Your local Community Law Centre can provide free initial legal advice and information.

Accident Compensation Corporation (ACC)

www.acc.co.nz

Claims

Claims helpline: 0800 101 996
Treatment Injury and Sexual Abuse (sensitive claims): 0800 735 566
Accidental death: 0800 101 996
Deaf community fax: 0800 332 354
Email: claims@acc.co.nz

General enquiries

Phone: (04) 816 7400
Email: information@acc.co.nz

Complaints

Phone: 0800 650 222
Email: complaints@acc.co.nz

Health and Disability Commissioner

www.hdc.org.nz

Health and Disability advocates are available to help users of health services make complaints about their health service provider. Health and Disability advocates are free.

Sexual abuse claims (“Sensitive” claims)

ACC Sensitive Claims team

Phone: 0800 735 566
Email: sensitiveclaims@acc.co.nz

Find Support website – www.findsupport.co.nz

This is an ACC website that will help you find information and support. You can click on “Find a therapist” on the home page to find a therapist in your area who can help you begin the process of making an ACC claim.

Support organisations

Sexual abuse support centres

www.toah-nnest.org.nz/get-help

TOAHNNEST: Te Ohakii a Hine – National Network for Ending Sexual Violence Together has a list of places where you can get help.

Medical Council of NZ

www.mcnz.org.nz

The Medical Council registers doctors in New Zealand and has responsibilities in the areas of standards, conduct and competence.

Privacy Commissioner

www.privacy.org.nz

The Privacy Commissioner has a wide range of functions, including investigating complaints about breaches of privacy, running education programmes, and examining proposed legislation and how it may affect individual privacy.

Wayfinders

www.wayfinders.org.nz

Phone: 0800 273 030

Email: info@wayfinders.org.nz

Wayfinders are a free national service that’s available to anyone who have questions about ACC or a specific ACC claim. Their service is available for people who may want an alternative way to interact with ACC rather than deal with ACC directly.

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