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Health & disability

When you’re covered by ACC, and when you’re not

Mental injuries: Sometimes covered

Accident Compensation Act 2001, ss 21, 26, 27

Although most ACC claims involve physical injuries, significant mental conditions (“mental injuries”) can also be covered in some cases. This includes mental conditions caused by the following events:

  • Rape and sexual abuse ACC covers mental harm like depression and anxiety disorders resulting from rape or sexual abuse. We explain this in more detail in the next section (see: “Sexual abuse: Cover for resulting mental harm”).
  • Physical injuries – Mental conditions are covered by ACC if they’re caused by physical injuries that are themselves covered under the ACC scheme. This might include depression caused by a physical injury that restricts your movement and enjoyment of life, or a panic disorder that was caused by scarring from a serious car accident and that prevents you going out in public. Mental injuries caused simply by the experience of being in an accident aren’t covered. There’s also no cover for mental injury resulting from physical injuries suffered by someone else.
  • Sudden traumatic events at work – A mental condition is covered if it’s the result of an event at work that you saw or heard directly and that could reasonably be expected to cause you mental harm – for example if the bank you work in is robbed, or if you’re a train driver and you unavoidably run over and kill someone lying on the train tracks.

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Accident compensation (ACC)

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Accident Compensation Corporation (ACC)

ACC’s website provides information to help you navigate the ACC system. It includes information on the claims process, possible entitlements and how to resolve an issue with ACC.

Website: www.acc.co.nz

General questions 
Email: information@acc.co.nz
Phone: 04 816 7400
Claims helpline: 0800 101 996

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Email: sensitiveclaims@acc.co.nz
Phone: 0800 735 566
Free therapy services for sensitive claims: www.findsupport.co.nz

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Website: www.wayfinders.org.nz 
Email: info@wayfinders.org.nz
Phone: 0800 273 030

Talk Meet Resolve (TMR)

Talk Meet Resolve is a free independent nationwide service that can assist you in resolving your dispute with ACC.

Website: www.talkmeetresolve.co.nz
Email: info@talkmeetresolve.co.nz
Phone: 0800 119 221

Complete the webform: www.talkmeetresolve.co.nz/contact

Medical Council of NZ

The Medical Council of New Zealand is responsible for ensuring doctors are competent and fit to practise. The website contains a register of practising doctors.

Website: www.mcnz.org.nz

Health and Disability Commissioner

The Health and Disability Commissioner website sets out your rights under the Code of Health and Disability Services Consumers’ Rights and how you can make a complaint to the Commissioner.

Website: www.hdc.org.nz
Email: hdc@hdc.co.nz
Phone: 0800 119 221

To make a complaint online: www.hdc.org.nz/making-a-complaint/make-a-complaint-to-hdc

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Website: www.privacy.org.nz
Email: enquiries@privacy.org.nz
Phone: 0800 803 909

To make a complaint online: www.privacy.org.nz/your-rights/making-a-complaint

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