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Dealing with Work and Income

How to apply for a benefit

Residency requirements for benefits

Do I have to be a New Zealand resident?

Social Security Act 2018, ss 16, 18, 25, 204, 205 Immigration Act, s 70 Case: Greenfield v Ministry of Social Development [2015] NZSC 139

To get any benefit under the Social Security Act 2018 you must be lawfully in New Zealand (“ordinarily resident”). In practice, Work and Income will also ask extra questions to decide if you are ordinarily resident, including whether you consider New Zealand your permanent home.

Your residency status will determine the type of help you may be eligible for. Generally, you need to be a New Zealand citizen or have a residence class visa, and be ‘ordinarily resident’, but in some cases, you may be eligible for some help if you aren’t. These situations are outlined in the table below:

Your residency status What you can get from Work and Income based on your residency (if you meet the other criteria)
You are an NZ citizen, permanent resident or hold a residence class visa, and you are ordinarily resident, and either:

  • you have lived here for a continuous period of two years since gaining your residency, or
  • you are recognised by the New Zealand government as a refugee or a protected person under the Immigration Act.

Residence class visa means a permanent resident visa or a resident visa.

Any Work and Income benefit.

Note: There are more specific residency criteria to be eligible for New Zealand Superannuation (see: “You’re 65 or older”).

You are a citizen or hold a residence class visa, but you haven’t lived in New Zealand for a continuous period of two years since gaining your residency. You can get any type of ‘extra help’ (see: “Getting ongoing extra help”).

If you are experiencing hardship with no other way of supporting yourself and/or your immediate family, you can get the following main benefits:

  • Jobseeker Support
  • Youth Payment or Young Parent Payment (if you are aged 16 to 19)
  • Emergency Benefit
You are currently making a claim or an appeal for refugee and protected persons status from Immigration New Zealand, or

You are recognised by the New Zealand government as a refugee or a protected person but you have not yet been granted a residence class visa.

If you’re experiencing hardship with no other way of supporting yourself and/or your immediate family, you can get Emergency Benefit and Temporary Additional Support.
You are currently seeking New Zealand residency and you need to remain in New Zealand due to unforeseen circumstances.

While this is a discretionary decision that takes into account your wider circumstances, Work and Income are quite strict on applying this clause. Some situations that may qualify include:

  • you are receiving life-maintaining medical treatment,
  • leaving New Zealand would create a risk of serious harm (e.g. heart attack due to flying),
  • travel would pose a risk to your life or the welfare of others,
  • you can’t leave New Zealand and enter your country of origin due to natural disaster, civil unrest and/or border closure, and/or
  • you are experiencing family violence and can’t return to your country of origin due to stigma, or leaving your children behind.
If you’re experiencing hardship with no other way of supporting yourself and/or your immediate family, you may be eligible for Emergency Benefit and Temporary Additional Support.

For information about applying for New Zealand residence or claiming refugee status, see: “Immigration” and “Refugees”.

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Dealing with Work and Income

Where to go for more support

Community Law

Your local Community Law Centre can provide you with free initial legal advice.

Find your local Community Law Centre online: www.communitylaw.org.nz/our-law-centres

Ministry of Social Development – Work and Income (WINZ)

See Work and Income’s website for information on whether you qualify for a benefit and how to apply for them.

Website: www.workandincome.govt.nz
Phone:  0800 559 009

Auckland Action Against Poverty (AAAP)

AAAP is a free nationwide advocacy service for people dealing with Work and Income.

Website: www.aaap.org.nz
Email: advocates@aaap.org.nz
Instagram: www.instagram.com/aucklandactionagainstpoverty
Facebook: www.facebook.com/AAAPNZ/

Helpful resources for beneficiaries: www.aaap.org.nz/resources

Beneficiaries Advocacy and Information Services (BAIS)

BAIS provides free advocacy and support for beneficiaries and low-income families in Auckland’s North Shore, Rodney and Hibiscus Coast districts.

Website: www.bais.org.nz
Phone: 09 444 9543
Instagram: www.instagram.com/bais.northshoreandrodney
Facebook: www.facebook.com/BAISnorthshoreandrodey   

Hutt Valley Benefit Education Service Trust (HV BEST)

The HV BEST provides information and support to beneficiaries in the Hutt Valley. 

Website: www.hvbest.co.nz
Email: hvbest@xtra.co.nz
Phone: 04 529 8108

Beneficiaries & Unwaged Workers Trust (BUWT)

BUWT provides information, advice and support to people on low incomes in Nelson.

Website: www.buwt.wordpress.com
Email: info@buwt.org.nz
Phone: 03 548 8171
Facebook: www.facebook.com/groups/282105670089970/?locale=pt_PT

Beneficiary Advisory Service (BAS)

The BAS provides information and support to beneficiaries in Christchurch.

Website: www.bas.org.nz
Email: bas.cprc@gmail.com
Phone: 0800 00 00 43
Facebook: www.facebook.com/BeneficiaryAdvisoryService

Citizens Advice Bureau (CAB)

CAB provides free, confidential and independent information and advice. See CAB’s website for valuable information on a range of topics.

Website: www.cab.org.nz
Phone: 0800 367 222
Facebook:  www.facebook.com/citizensadvicenz

Find your local CAB office: www.cab.org.nz/find-a-cab

Zero Data

Zero Data is a new digital support that allows anyone with a mobile device, phone or tablet to access essential Government information for free. No data is used.

Website: www.zero.govt.nz

What do I need do I need for it to work?

  •  The device is on.
  •  The device is connected to Spark, Skinny One NZ, 2Degrees, Slingshot or Orcon.

You can access information from the following agencies:

  • Te Manatū Whakahiato Ora | Ministry of Social Development
  • Te Tāhuhu o te Mātauranga | Ministry of Education
  • Te Tari Taiwhenua | Department of Internal Affairs
  • Te Whatu Ora | Health New Zealand
  • Kāinga Ora | Homes & Communities
  • Te Tāhū o te Ture | Ministry of Justice
  • Te Kaporeihana Āwhina Hunga Whara | Accident Compensation Corporation

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